Shipping and Delivery
All orders are processed and shipped 48 hours after being received, this is to allow for your item to be carefully selected, personalised and gift wrapped.
48 hours after you have placed your order, your parcel will be sent via one of the below nominated shipping methods.
We offer a range of delivery options, please choose an option that best suits your personal needs.
- Royal Mail Tracked 48 with signature: 2-3 business days: Complimentary
- Royal Mail Tracked 24 with signature: 1 business day: £4.95
- Royal Mail International tracked and signed: 3-4 business days: £4.95
- Royal Mail International tracked & signed: 5-7 business days: £9.95
Goods will be sent to the delivery address given by you when placing the order. If your delivery address is outside of the UK, you may be subject to import duties. You must meet any additional charges for customs clearance.
Upon dispatch of the product(s) we will send you a shipment confirmation email
You can track shipment of your products by clicking on the “Track My Order” link in the shipping confirmation email. Please note such links will direct you to the courier’s website, which is not controlled by us.
It is our aim to deliver within the above mentioned times, however, delivery dates are not guaranteed as shipments are handled by third parties and are subject to public holidays, weather conditions and other factors out of our control.
We will be unable to change the delivery address on orders after checkout.
We are not responsible for items returned to sender for the following reasons:
- Incorrect/insufficient address
- Unclaimed from the post office
- Failure to pay taxes/customs fees
If a package is returned or rejected, it is the customer’s responsibility to email email@example.com to arrange redelivery and you may be liable to pay for postage costs.
If there is no one at the indicated nominated delivery address who can accept delivery of products, the carrier will leave a notification card in your mailbox.
Title to and risk of loss to your product(s) will pass to you once you take possession of the products.
Refunds for delayed deliveries due to third parties will not be accepted.
Taxes and duties on international orders
All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer (even if you refuse any shipments upon delivery).
If you order items for delivery outside the United Kingdom, they may be opened and inspected by customs authorities and may be subject to import duties and taxes which are levied when the delivery reaches the specified destination.
You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.