Returns

Returns & Exchanges – Non Personalised items

We want you to be delighted every time you shop with us, but if for some reason your item is not suitable, you’re welcome to return your purchase within thirty days of delivery for a refund or exchange.

Refunds are processed within 5-7 business days of receipt and you will receive confirmation of your refund via email.

Please note that refunds can only be issued back to your original payment method.

To be eligible for an exchange or a return and refund, your item must be in the original packaging, unused and in the same condition that you received it. All returns must be must include a completed returns form in order for a refund to be applied.

You can request an exchange or returns form by contacting hello@salthouseengland.co.uk.

We require a proof of purchase in order to proceed with any Refund. This is usually an order number provided in your confirmation email upon purchase or a packing note number within your received goods.

Any items that are received back which are not in a resalable condition will be returned to you.

Customers are responsible for paying their own shipping costs for returning, your return shipping costs will not be refunded.

Please take care to fully inspect your items to ensure you are happy with them before disposing of any packaging, as failure to do so may result in us being unable to refund you.

We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card / bank account.

Any items returned without a returns form or order number may not be refunded. No returns will be accepted after the specified returns period.

This does not affect your statutory rights.

 

Returns & Exchanges – Personalised items

Please note that once an item has been personalised with a monogram, you do not have the right to exchange or return it if it is unsuitable or if you provided incorrect details for personalisation.

We are not liable for accuracy of orders and you should double check your order before finalising. Please be sure of suitability before purchasing.

Once your order has been placed we cannot accept any changes or amendments.

This does not affect your statutory rights.