FAQ's
General
Born from a love of slow living and inspired by the Great British countryside, Salthouse creates timeless pieces for your wardrobe. Learn more about our story here.
We’re an online-only brand, but you can shop our collections at pop-up events throughout the year. Check our list of upcoming events here.
Our office and warehouse are located in Norfolk.
You can reach us at hello@salthouseengland.co.uk, and we’ll get back to you within 24 hours (Monday–Friday, 9am–5pm). We’re happy to help!
product details
We work with incredible manufacturers from around the world, many of them small, family-run businesses like us. Each product page provides details on where it’s made. We’re committed to quality, transparency, and sustainability.
Each product page has a handy size chart and size and fit guide to help you pick the perfect size. We recommend giving it a quick read before ordering to ensure the best fit for you. Alternatively, please feel free to email us at hello@salthousenegland.co.uk for any advice and information on size and fit.
Each product page provides details on all materials included in the product.
Each product page includes care instructions to help you keep your items looking their best.
Restocks depend on material availability and production schedules. To be the first to know, sign up for back-in-stock notifications on the product page by selecting your size and entering your email.
shipping & returns
We aim to dispatch orders within 24 hours (Mon–Fri). Delivery options include:
- Royal Mail Standard: 3-5 working days (£3.95 or free on orders over £99)
- Royal Mail Express: 1-2 working days (£4.95)
- Royal Mail Special Guaranteed: Next working day (£9.95)
- UPS International Tracked: 5-7 working days (£29.95)
You’ll receive an email with tracking details once your order is dispatched. For more information please click here.
We don’t currently offer free returns, but exchanges are sent out free of charge. This helps us keep our prices fair and continue supporting our amazing manufacturers whilst continuing to offer our customer fair prices. For more information please click here.
There’s a returns form included in your delivery box with all the information you’ll need. If you can’t find it, no worries—just email us at hello@salthouseengland.co.uk with your order number, and we’ll email you with a new form.
Once your return reaches us, we aim to process it within 7 working days. Refunds may take up to 10 days to show in your account, depending on your bank. If you’re in a hurry to exchange, we recommend placing a new order and returning the original item for a refund.
If your order hasn’t arrived within 7 working days, please email us at hello@salthouseengland.co.uk with your order number, and we’ll look into it for you.
Still Have Questions?
If you have any other questions or need further assistance, please don't hesitate to contact us via email. Our customer service team will be more than happy to help you and will get back to you within 24 hours.
Our offices are open Monday-Friday between 9am – 5pm