Born from a love of slow living and inspired by the Great British countryside, Salthouse creates timeless pieces for your wardrobe. Learn more about our story here.

We’re an online-only brand, but you can shop our collections at pop-up events throughout the year. Check our list of upcoming events here.
Our office and warehouse are located in Norfolk.

You can reach us at hello@salthouseengland.co.uk, and we’ll get back to you within 24 hours (Monday–Friday, 9am–5pm). We’re happy to help!

We work with incredible manufacturers from around the world, many of them small, family-run businesses like us. Each product page provides details on where it’s made. We’re committed to quality, transparency, and sustainability.

Each product page has a handy size chart and size and fit guide to help you pick the perfect size. We recommend giving it a quick read before ordering to ensure the best fit for you. Alternatively, please feel free to email us at hello@salthouseengland.co.uk for any advice and information on size and fit.

Each product page provides details on all materials included in the product.

Each product page includes care instructions to help you keep your items looking their best.

Restocks depend on material availability and production schedules. To be the first to know, sign up for back-in-stock notifications on the product page by selecting your size and entering your email.

We offer a range of UK delivery options, including Standard, Express and next-working-day delivery.

Please visit our Delivery Page for current prices, delivery times and order cut-off information. For more information please click here.

Yes, we offer free exchanges, subject to availability. Register your return through our returns portal within 14 days of delivery, select the exchange option and use the text box to tell us which item you would like instead, including the size and colour. Your return label and delivery of your replacement item are both free.

We offer free exchanges, subject to availability. Your return label and delivery of your replacement item are both free.

For refunds, we don’t currently offer complimentary return postage, as this allows us to keep our pricing fair while continuing to invest in the quality of our products and support the skilled manufacturers we work with.

For ease, we provide a prepaid return label through our Returns Portal. If you’re returning an item for a refund, the cost of the label will be deducted from your refund once your return has been processed. This also applies if you later return an exchanged item for a refund.

Please visit the Returns Portal here to start your return. 

For more information please click here.

Please visit our Returns Portal here within 14 days of delivery. You’ll need your order number and email address to start your return. 

Select either a refund or an exchange.  For an exchange, use the text box to specify the item you would like instead, including the size and colour. Once registered, follow the instructions to generate your prepaid return label.

Return labels are free for exchanges. For refunds, the label cost will be deducted from your refund.

For more information please click here.

We process exchanges and refunds as quickly as possible. Once your return has been delivered to our warehouse, please allow up to 24 hours for our warehouse team to receive, inspect and process it, followed by a further 48–72 hours for our office team to arrange your exchange or issue your refund.

For exchanges, you’ll receive a confirmation email with tracking details once your replacement item has been dispatched. 

For refunds, you’ll receive an email confirmation once your refund has been processed. Refunds are issued to your original payment method and may take up to 10 business days to appear in your account, depending on your bank.

If your order hasn’t arrived within 7 working days, please email us at hello@salthouseengland.co.uk with your order number, and we’ll look into it for you.

If your delivery address is outside the UK, your order may be subject to import duties, taxes, or other customs fees when it arrives in your country. These charges are set by your local authorities and are the responsibility of the recipient.

We recommend checking your country’s customs regulations before placing your order so you know what to expect.

From the 1st December to the 23rd December we offer an extended returns period, anything purchased online between the 1st December and 23rd December can be returned by the 14th January to receive a refund or by the 28th January for an exchange or gift voucher.