Privacy Policy

Salthouse Boutique Ltd, trading as Salthouse England (“Salthouse”, “we”, “us” or “our”), respects your privacy and is committed to protecting your personal information.
This policy explains what information we collect, why we use it, who we may share it with and the rights you have.
Who we are
Salthouse Boutique Ltd is the data controller responsible for your personal information.
Company number: 11977694
Registered office: 295N Scottow Enterprise Park, Lamas Road, Badersfield, Norfolk, NR10 5FB
Website: www.salthouseengland.co.uk
Email: Hello@salthouseengland.co.uk
The registered office is not our returns address. Please follow the returns instructions provided with your order or on our website.
Information we collect
Depending on how you interact with us, we may collect:
  • your name, billing and delivery addresses, email address and telephone number;
  • information about your orders, returns, refunds and customer account;
  • payment and transaction information, although complete card details are handled securely by our payment providers and are not normally available to us;
  • correspondence with our customer-service team, including emails, messages, reviews and social-media enquiries;
  • your marketing and communication preferences;
  • information you provide when entering a competition, joining a waiting list or signing up for stock notifications;
  • technical information such as your IP address, device, browser, website activity and cookie preferences; and
  • information needed to prevent fraud and keep our website and systems secure.
We usually receive this information directly from you, through our website or when you contact us. We may also receive relevant information from payment providers, delivery companies, ecommerce platforms and other service providers involved in fulfilling your order.
How we use your information
We use your personal information to:
  • process, fulfil and deliver your orders;
  • manage payments, returns, refunds and exchanges;
  • provide customer service and respond to enquiries;
  • administer customer accounts, stock notifications and competitions;
  • send marketing communications where permitted;
  • request and manage customer reviews;
  • improve our website, products, advertising and customer experience;
  • detect and prevent fraud, misuse and security incidents;
  • maintain appropriate business, tax and accounting records; and
  • comply with our legal obligations and establish or defend legal claims.
Our lawful bases
We only use personal information where we have a lawful reason to do so. Depending on the circumstances, we rely on:
  • Contract: where the information is needed to process your order or provide a service you have requested.
  • Legal obligation: where we must retain or use information to comply with tax, accounting, consumer-protection or other legal requirements.
  • Legitimate interests: where reasonably necessary to operate and improve our business, provide customer support, prevent fraud, protect our systems and understand how customers use our website, provided those interests do not override your rights.
  • Consent: where you have made a clear choice, including for certain marketing activities and non-essential cookies. You can withdraw your consent at any time.
Marketing
We may send you news, product information and offers where you have asked to receive them or where we are otherwise permitted to do so under applicable electronic-marketing rules.
You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or contacting us. Unsubscribing from marketing will not prevent us from sending service messages about an order you have placed.
We may retain limited information about your opt-out request to ensure we respect it in future.
Cookies and advertising
Our website uses cookies and similar technologies to operate correctly, remember preferences, understand website performance and support our advertising.
Some cookies are necessary for the website to function. Where consent is required for non-essential cookies, we ask for this through our cookie banner or cookie settings. You can review or change your available cookie choices at any time through the cookie settings on our website.
We may work with advertising and analytics providers, including Google and Meta, to measure advertising performance and show relevant advertisements. These providers may process information collected through cookies and similar technologies in accordance with your choices and their own privacy notices.
Who we share information with
We only share personal information where necessary and appropriate. This may include:
  • Shopify and other providers supporting our ecommerce website;
  • payment-processing and fraud-prevention providers;
  • our warehouse, fulfilment partners, delivery companies and returns providers;
  • customer-service providers and virtual assistants acting on our behalf, together with the email, review and customer-service platforms they use;
  • professional advisers, accountants, insurers and IT or security providers;
  • advertising and analytics providers where permitted by your cookie choices;
  • regulators, law-enforcement agencies or other authorities where required by law; and
  • a prospective purchaser, investor and their professional advisers if Salthouse is involved in a potential sale, investment or business reorganisation, subject to appropriate confidentiality safeguards.
These organisations may act as our data processors or, in some circumstances, as independent data controllers. We require service providers acting on our behalf to protect personal information and use it only for the agreed purpose.
We do not sell your personal information.
International transfers
Some of our service providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure it remains appropriately protected. This may include relying on UK adequacy regulations or approved contractual safeguards, such as the UK International Data Transfer Agreement or an approved UK Addendum.
You can contact us if you would like further information about the safeguards used for a particular transfer.
How long we keep information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
In general:
  • order, payment, tax and accounting records are normally retained for six years after the end of the relevant financial year;
  • customer-service correspondence is retained only for as long as it may reasonably be needed to manage the enquiry, our relationship with you or a related complaint;
  • marketing information is retained until you unsubscribe or we determine that it is no longer required; and
  • cookie and analytics information is retained in accordance with the settings of the relevant service and your cookie choices.
We may retain information for longer where necessary to resolve a dispute, establish or defend a legal claim, prevent fraud or comply with a legal requirement.
How we protect your information
We use appropriate organisational and technical measures designed to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
No online system can be guaranteed to be completely secure, but we regularly review the measures used to protect the information entrusted to us.
Your rights
Depending on the circumstances, you may have the right to:
  • ask for a copy of the personal information we hold about you;
  • ask us to correct inaccurate or incomplete information;
  • ask us to delete your information;
  • ask us to restrict how we use your information;
  • object to certain uses of your information, including direct marketing;
  • request that information you provided to us is transferred in a portable format;
  • withdraw consent where we rely on consent; and
  • complain to the Information Commissioner’s Office.
These rights are not absolute and may not apply in every circumstance. We may need to verify your identity before responding to a request.
We do not normally charge a fee for exercising your rights.
To make a request, please contact us at hello@salthouseengland.co.uk.
You can also complain to the Information Commissioner’s Office at www.ico.org.uk. We would appreciate the opportunity to address your concerns first.
Changes to this policy
We may update this policy when our services, suppliers or legal obligations change. The latest version will always be published on this page, with the date of the most recent update shown above.
Where a change materially affects how we use your information, we will take reasonable steps to bring it to your attention.