Returns

REFUNDS & EXCHANGES

We want you to be delighted every time you shop with us, but if for some reason your item is not suitable, you’re welcome to return your purchase.

Refunds: Return within 14 days of delivery
Exchanges or gift cards: Return within 28 days of delivery

We apply our returns policy consistently to ensure fairness to all customers and are unable to make exceptions.

Return Address:
Salthouse England
262A Scottow Enterprise Park
Lamas Road, Badersfield
Norfolk, NR10 5FB

Customers are responsible for return postage. We recommend using a tracked service in case proof of postage is required, and including all original paperwork. Customers are responsible for ensuring that all items they wish to return are included in the return package and that the package is carefully sealed before sending. We cannot accept responsibility for any missing items. If anything is missing from the return, customers will need to raise the issue directly with the courier.

To be eligible for an exchange or refund, your item must be unused, in the same condition that you received it, and in its original packaging (including all tags).

If an item is returned in a condition that requires restoration (e.g. steaming, cleaning, or repackaging), a £5.00 restocking fee will be deducted. Items that cannot be restored to a saleable state will be returned to you and not refunded.

Please take care to fully inspect your items to ensure you are happy with them before removing and disposing of any packaging, as failure to do so may result in us being unable to refund you.

We require proof of purchase, such as your order number or packing slip, to process any return. Refunds are processed within 5–10 business days of receipt and will be issued to your original payment method. You will receive confirmation of your refund via email.

We cannot be held responsible for any credit card interest accrued during the refund process.

Returns received without paperwork or outside the policy window may not be accepted.

This does not affect your statutory rights.

 

FOOTWEAR

Are your new loafers a little too tight? If your new loafers arrive and feel a little tight, please remember that they are newly made and straight out of the box. Suede will naturally give after a few wears and the loafers will mould to your feet. These suede loafers are known for being super comfy and offering all day comfort, you will not be disappointed.

A great way to wear in your new loafers for a slightly wider fit is to wear them with a pair of socks around the house, this should slightly widen the fit, after a few hours you should notice a difference.

Extended Returns & Exchanges – 1st Dec to 23rd Dec

From the 1st December to the 23rd December we offer an extended returns period, anything purchased online between the 1st December and 23rd December can be returned by the 14th January to receive a refund or by the 28th January for an exchange or gift voucher.

Our office hours and Monday to Friday 9am - 5pm.